FAQs
We don't have all the answers,
but we have some.
-
Unfortunately we do not offer any group fitness classes, as our available floor space is already occupied with machines, free weights and wellness equipment.
-
You are more than welcome to tour the Forged Fitness Studio facility; Please make a booking online via the app or website.
We do not offer a free trial however we offer a full money-back guarantee for 7 days if Forged Fitness Studio is not what you expected (includes joining fee if applicable).
-
Yes! We now accept Fitness Passports at Forged Fitness Studio. Simply bring your Fitness Passport ID card when signing up to activate your membership.
-
You have to be a minimum of 17 years old to attend the facility. You will also be required to provide your ID when collecting your access fob from reception after you have signed up.
-
Yes, you can purchase a casual gym pass for $15. Casual wellness bookings vary in price; if you decide that you like the Forged Fitness Studio experience and visit often, we would recommend that you consider entering into a Flexi membership, to save on costs while holding a no-contract membership.
-
Yes absolutely - we have a no contract flexible option which only requires 7 days notice to cancel.
-
All our membership options are no contract memberships. Only 7 days’ notice is needed to cancel and all paid in full memberships are non-refundable.
-
Of course - we're always here to help.
You are welcome to meet our team members during staffed hours to discuss your membership and we'll be happy to assist.
-
We offer ample onsite parking accessible via the upper level entrance of Thurgoona Plaza.
-
24x small lockers are available for use by these using the gym facilities. Padlocks are complimentary and are available to collect from the reception desk; we just ask they are returned with the key at the end of your workout.
We encourage everyone to use the racking provided next to the lockers for storing their gym bags, as space on the gym floor is tight.
There are 3x changerooms available for use; 1 female, 1 male and 1 unisex/disabled. Additional bathroom facilities are available downstairs in the Shopping Plaza if required.
-
You can easily modify or cancel your booking through our App or Online.
Simply log in to your account, navigate to your bookings, and follow the prompts to make changes.
Remember to cancel at least 24 hours before your appointment to avoid any late cancellation fees.
-
If you miss your booking, please contact us as soon as possible.
While we appreciate that occasional misses are unavoidable, we encourage you to cancel in advance if you know you won’t be able to attend to avoid any fees.
Repeated no-shows may result in penalties, so please try to manage your bookings responsibly to ensure a smooth experience for everyone.
-
You may temporarily suspend or freeze your membership for any reason if your account is up to date.
In any 12 months, you may freeze your membership for a minimum of 1 week with a maximum of 6 weeks with a charge of $5 per week whilst your membership is frozen. The minimum term will be extended for the same time as the freeze period.
Note that a membership freeze can not be backdated and this time will extend your member timeframe. All membership freeze requests will require a processing time from our admin staff and we will always endeavour to process your request within 48 hours.
Visit us at gym reception or email us at: hello@forgedfitness.studio
-
We take hygiene very seriously at Forged Fitness Studio. Our space is maintained to the highest standards of cleanliness, and our staff are trained to maintain this throughout the day to ensure you are safe and happy.
In addition to our equipment’s regular daily cleaning and maintenance, Forged is also thoroughly cleaned every night.
Forged complies with the New South Wales COVID Safe Checklist & Personal Services requirements. We ask that guests do not attend if they are feeling unwell, have any cold or flu-like symptoms (e.g. Fever, Cough, Sore throat, Aches & Pains, Sniffles), have a raised temperature, have suffered from diarrhoea in the last 48 hours, or in the past two weeks have been exposed to anyone with COVID.
-
Please make payment online via the app or website to secure your booking; there is no option to secure a booking without making payment.
Otherwise, feel free to visit Forged Fitness Studio and we can make a booking with you over the counter.
-
Wear whatever you’re comfortable in, as long as it’s appropriate! Most people opt for swimwear, one-piece suits, bike shorts and crops, or even budgy smugglers. It’s entirely up to you!
-
> Water Bottle: Stay hydrated! A water fountain is available for use in our facility.
> Towel : Bring a gym towel for any workout sessions and we’d recommend a towel for your convenience while using the sauna or ice baths. Complimentary use of a towel will be provided for use in the sauna and contrast rooms.
> Swimmers/Bathers: Appropriate swimwear is required at all times in the saunas and ice bath rooms.
> Comfortable Clothing: Wear comfortable clothes or bring a change of clothes for use in the Recovery Rooms, if applicable. -
If the facility is unexpectedly closed or maintenance affects your booking, we will notify you as soon as possible. You will be offered the option to reschedule or receive a refund if needed.
-
Our membership payments are made through weekly direct debit via credit or debit card.
-
You will need to purchase a brand new access tag from our reception during staffed hours to access the clubs 24/7. New access tags are $59. If you do not have an access tag, staff can only sign you into the facility during staffed hours.
-
We're always here to help! You can contact us through our contact page or directly at hello@forgedfitness.studio
Still have questions?
We’re happy to help. Simply contact us